Tire Service Advisor

4 weeks ago


Roswell, New Mexico, United States Dealer Tire Full time

About the Role:

We are seeking a highly skilled and motivated Tire Service Advisor to join our team at Dealer Tire. As a Tire Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when purchasing tires and services from our store.

Key Responsibilities:

  • Sell and assist with the sale of tires to customers on the service drive, with a focus on exceeding assigned sales and productivity goals.
  • Inspect customers' cars on the service lane and diagnose any tire-related problems, recommending service and quoting prices.
  • Ensure that necessary repairs are completed as ordered and priced as quoted.
  • Maintain effective customer relationships, including customers and dealer personnel.
  • Oversee customer satisfaction and complaints, and resolve any issues that may arise.
  • Complete market analysis on a monthly basis.
  • Assist in store operations, including maintaining inventory, opening and closing the store, and reporting responsibilities.
  • Assist dealership technicians to ensure that service levels are maintained.
  • Clean and maintain the Tire Service Advisor's work area.
  • Perform additional duties as assigned based on dealership location.

Requirements:

  • Two or three years of tire service experience, preferably in a retail tire and service environment.
  • Excellent verbal communication skills and a strong customer service orientation.
  • Ability to operate a motor vehicle.
  • Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
  • Proficient computer skills, including experience with MS Office and online order management applications.

Why Dealer Tire:

We offer a competitive and comprehensive benefit package, including paid time off, medical, dental, vision, and a 401k match. We are an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.


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