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Licensed Health Insurance Agent
2 months ago
About PSG Global Solutions Careers
We are a leading provider of insurance solutions, seeking a dedicated and customer-focused Licensed Health Insurance Agent to join our team.
Job Summary
We are looking for a skilled and knowledgeable Licensed Health Insurance Agent to handle inbound calls from potential and existing clients, providing exceptional service and expert advice on health insurance products.
Key Responsibilities
- Handle inbound calls from clients, answering inquiries about health insurance plans, benefits, and coverage options.
- Provide expert guidance and recommendations based on clients' individual needs and preferences.
- Assist clients in understanding plan features, enrollment processes, and eligibility requirements.
- Maintain up-to-date knowledge of health insurance products, industry regulations, and compliance standards.
- Document all client interactions and maintain accurate records in our CRM system.
- Collaborate with team members and other departments to resolve client issues and ensure a seamless service experience.
- Meet or exceed individual and team performance goals, including call handling metrics and customer satisfaction scores.
Requirements
- Valid health insurance license in the state of residence.
- Proven experience as a health insurance agent or in a similar role, with a strong understanding of health insurance products and regulations.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving skills and the ability to think critically to address client needs and concerns.
- Proficiency in using CRM systems and other related software.
- Ability to work independently, managing time effectively and staying self-motivated.
- High-speed internet connection and a quiet, distraction-free workspace.
- Must live within a 2-hour drive of our site to pick up equipment.
