Maintenance Control Manager

1 day ago


Long Island City, United States JetBlue Full time
Job Summary

The Duty Manager, Maintenance Control is a critical role that reports directly to the Senior Manager Maintenance Operations Center. This position serves as the authority for making operational decisions and provides consistent communication and coordination with System Operations Control (SOC), Line Maintenance and Heavy Maintenance personnel and leadership, Engineering, Inspection and Materials to maintain a seamless daily operation while maintaining the highest degree of safety.

Key Responsibilities
  • Develop and implement action plans to reduce maintenance-related delays and cancellations.
  • Effectively monitor and manage the Minimum Equipment List/Configuration Deviation List/Non-Essential Furnishings process for accuracy.
  • Maintain department goals, performance objectives, and training (including recurrent training) of all Maintenance Control personnel.
  • Ensure compliance of documented events such as robbed parts, Mechanical Reliability Reports, and Maintenance Irregularity Reports.
  • Provide technical support to Maintenance Controllers and Pilots.
  • Maintain constant surveillance of overall aircraft maintenance activity.
  • Create and administer the department's work schedules, including managing/approving vacations, monitoring sick time and absences, and ensuring adequate staffing to meet operational needs.
  • Supervise Maintenance Controllers.
  • Complete all other duties assigned by the Senior Manager, Maintenance Operations Center (MOC) or higher in a timely manner.
Requirements
  • High School Diploma or General Education Development (GED) Diploma
  • Federal Aviation Administration (FAA) Certificated Mechanic possessing Airframe and Powerplant ratings
  • Five (5) years of combined Line Maintenance / Heavy Maintenance experience
  • Three (3) years of Maintenance Control experience or three (3) years in a supervisory/management role in Technical Operations
  • Demonstrated ability to plan, organize, and administer/delegate responsibilities
  • Available for occasional overnight travel (10%)
  • Must pass pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
Preferred Qualifications
  • Bachelor's Degree
  • Experience operating in fast-paced, high-pressure environments
  • Computer literate in Microsoft office suite
  • Excellent verbal and written communication skills
  • Excellent analytical abilities
  • Knowledge of A320/E190/A220 platforms
  • Excellent people skills
  • Federal Communications Commission (FCC) Radio License
Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun, and Passion
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities


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