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Attractions Attendant Supervisor

1 month ago

Traverse City, Michigan, United States Great Wolf Lodge Full time

Job Summary:

We are seeking an energetic and enthusiastic Attractions Attendant to join our team at Great Wolf Lodge. As an Attractions Attendant, you will be responsible for ensuring the daily operation of our attractions adheres to operating procedure guidelines, providing outstanding customer service, and engaging in suggestive selling.

About the Role:

The successful candidate will have previous experience demonstrating strong customer service skills, ability to multitask and prioritize a variety of tasks with minimal direction, and previous experience with cash transactions and Point of Sale systems. They will also be comfortable working in varying weather conditions and able to lift up to 30 lbs.

Responsibilities:

  • Communicate with guests for transactions, to process registration and complete orders.
  • Educate guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines.
  • Maintain the daily operation of the MagiQuest game; document and/or escalate any game operation or effects issues to Retail Manager on Duty.
  • Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
  • Ensure the daily operation of the attraction adheres to operating procedure guidelines.
  • Outfit participants with correct safety equipment, make adjustments, and properly attach equipment.
  • Inspect all safety equipment to ensure proper function.
  • Ability to assess and assist in possible emergency situations and help scared participants.
  • Provide outstanding customer service and engage in suggestive selling.
  • Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
  • Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
  • Ensure attraction adheres to the highest standards of cleanliness, presentation, and service.

Requirements:

  • Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
  • Some High School education or equivalent.
  • Must be comfortable being at heights of 30 feet or more for extended periods of time.
  • Flexibility regarding scheduling based on business demands.
  • Experience utilizing basic math skills with ability to add, subtract multiply and divide.
  • Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.

Benefits:

  • Medical, Dental, and Vision insurance.
  • Health savings account.
  • Telehealth resources.
  • Life insurance.
  • 401K with employer match.
  • Paid vacation time off.
  • Paid parental leave.

About Great Wolf Lodge:

We offer a dynamic work environment with opportunities for growth and development. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as a health savings account, telehealth resources, life insurance, and a 401K plan with employer match. We also offer paid vacation time off and paid parental leave.

Salary: $16.25 per hour