Customer Service Associate

6 days ago


Bradenton, Florida, United States Concord Hospitality Full time

Job Summary:

We are seeking a highly skilled and customer-focused Restaurant Host to join our team at Concord Hospitality. As a key member of our front-of-house team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable dining experience.

Responsibilities:

  • Provide Exceptional Guest Service: Maintain a calm and composed demeanor, even during periods of high volume or unusual events, to ensure that our guests feel welcome and valued.
  • Make Decisions and Solve Problems: Use your discretion and problem-solving skills to make decisions that prioritize guest satisfaction and ensure a seamless dining experience.
  • Monitor and Assist: Carefully monitor the operation of our restaurant and assist the manager in identifying and resolving any issues that may arise.
  • Maintain a Clean and Organized Workspace: Ensure that your workspace is clean, organized, and well-maintained to reflect the high standards of our company.
  • Attend to Guest Needs: Engage with our guests, understand their needs, and respond to their requests in a clear and pleasant manner.

Why Work for Concord Hospitality?

We invest in our associates by providing training and development opportunities at all levels, from interns to executive leaders. Our "Associate First" culture supports and inspires personal growth, both within the workplace and beyond. We value work-life balance, diversity, and our commitment to providing exceptional customer service and quality accommodations in every market we serve.

Our Core Values:

  • Quality: We strive for excellence in every aspect of our business.
  • Integrity: We operate with honesty, transparency, and ethics in all our interactions.
  • Community: We are committed to giving back to the communities we serve.
  • Profitability: We aim to achieve financial success while maintaining our core values.
  • Fun: We believe that work should be enjoyable and rewarding.

Join Our Team: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Concord Hospitality.



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