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Clinical Support Specialist

2 months ago

Boston, Massachusetts, United States Steward Health Care Full time

Position Overview

  • This role is designed to be an integral part of both the clinical and administrative teams, ensuring the efficient operation of the medical practice. The Healthcare Assistant/Patient Service Coordinator is expected to maintain a professional demeanor while interacting with patients and other stakeholders, whether in person, over the phone, or via electronic communication.
  • Core Responsibilities:
    • Collaborate closely with healthcare providers to facilitate exceptional patient care.
    • Prepare examination rooms and assist patients for their appointments.
    • Measure and record vital signs accurately, including blood pressure, temperature, pulse, and other relevant metrics, entering data into the electronic medical record (EMR) system.
    • Document patient medical history, primary concerns, medication lists, and other pertinent information in the EMR.
    • Secure necessary consents and complete forms as required for various types of visits.
    • Conduct in-office tests as needed, ensuring quality control for specific procedures.
    • Perform EKGs as directed by healthcare providers.
    • Provide support to healthcare providers during patient examinations as needed.
    • Administer vaccines and medications as prescribed, adhering to established protocols.
    • Maintain inventory and monitor the expiration dates of medical supplies in examination rooms.
    • Assist with incoming calls by answering, triaging, and directing calls appropriately.
    • Register patients in the EMR system, verifying demographic and insurance information, and conducting eligibility checks.
    • Schedule patient appointments and coordinate necessary tests as instructed.
    • Follow established scheduling protocols to manage patient visits across various practices.
    • Engage in pre-visit planning for upcoming appointments to ensure preparedness.
    • Conduct outreach to designated patient groups as directed to enhance care quality and schedule specialty appointments.
    • Communicate any clinical or administrative supply needs to management and assist with procurement.
    • Obtain prior authorizations and insurance referrals as required by practice operations.
    • Work independently with minimal supervision while adhering to all policies and procedures.
    • Maintain patient confidentiality at all times, exercising discretion in all interactions.
    • Perform additional duties as assigned.
  • Qualifications:
    • Demonstrated commitment to excellent customer service.
    • Strong communication and interpersonal skills are essential.
    • Experience with electronic medical records is highly preferred; familiarity with Athena is a plus.
    • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook is preferred.
  • Education & Experience Requirements:
    • High School Diploma or equivalent is required.
    • Completion of an accredited medical assistant program or equivalent experience is preferred.
    • One to three years of experience in a medical assistant role is preferred.

About Steward Health Care
Steward Health Care System is committed to transforming healthcare delivery by providing proactive, high-quality care at sustainable costs. As the largest physician-led, minority-owned integrated healthcare system in the country, we prioritize the interests of our providers and patients alike. Our mission is to foster healthier lives and thriving communities through innovative healthcare solutions.