Customer Service Representative

4 days ago

Long Beach, California, United States Redbarn Pet Products LLC Full time
About Us

Redbarn Pet Products LLC is a leading manufacturer of high-quality pet food, chews, and treats. With a strong commitment to innovation and customer satisfaction, we strive to make pets happy by offering products that seamlessly transition from chew time to treat time to mealtime.

Perks of Joining Our Team
  • Competitive Medical, Dental, and Vision Insurance
  • 401(k) with a company match
  • Flexible/Health Spending Accounts
  • Voluntary Benefits
  • Pet Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • Paid Vacation / Paid Sick
  • Employee Pet Food Discounts
  • Complimentary Office Snacks
Job Summary

As a Customer Service Specialist, you will be the first point of contact for our customers, both new and returning. In many ways, you will be the voice of our business This role is all about providing exceptional support to our customer pack.

Expectations
  • Highly Motivated: You bring enthusiasm and a can-do attitude to your work.
  • Tech-Savvy: Comfortable with technology and quick to learn new tools.
  • Friendly and Outgoing: You enjoy engaging with people and making their day better.
  • Entrepreneurial Spirit: We consider everyone on our team an entrepreneur—having a growth mindset is essential.
  • Ready to Work: Show up to your shift prepared and ready to dive in.
  • Adaptable: You're comfortable with change and can go with the flow as needed.
  • Team Player: We're all in this together; supporting each other is key.
  • Values-Driven: Use our core values in every customer interaction and when collaborating with the team.
Duties and Responsibilities
  • Assisting customers via phone, live chat, email, and SMS/Text.
  • Taking orders, answering questions, and helping customers with their needs.
  • Engaging with customers to resolve issues and provide solutions.
  • Managing customer inquiries through platforms like Amazon, Stamped.io, and other third-party applications.
  • Tracking returns, customer complaints, and other important customer metrics.
Tools You'll Use Regularly
  • Shopify
  • Asana
  • Reamaze
  • Postscript
  • Nextiva
  • Slack
  • Amazon (Seller Central)
  • Stamped.io
  • Recharge
  • Google Voice
Competencies We Value
  • Attention to Detail: You notice the little things that make a big difference.
  • Problem Solving: You identify and resolve issues efficiently, even in challenging situations.
  • Customer Service: You handle tough situations with empathy and aim to exceed customer expectations.
  • Communication: Whether it's written or spoken, you're clear, concise, and responsive.
  • Judgment: You use critical thinking to make sound decisions.
  • Planning and Organizing: You prioritize tasks and use your time wisely.
  • Quality: Accuracy and thoroughness are in your DNA.
  • Safety and Security: You're mindful of safety and report any potential risks.

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