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Medical Records Coordinator

2 months ago

Muskegon, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Trinity Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients, while also providing exceptional customer service and support.

Key Responsibilities
  • Registration and Scheduling: Greet patients and family members, obtain and verify demographic, clinical, financial, and insurance information, and register patients for service delivery.
  • Data Entry and Management: Enter patient/guarantor data into the patient accounting system, collect patient signatures on forms, and scan registration documents.
  • Insurance Verification and Benefits: Conduct online insurance eligibility/benefit verification, notify patients/guarantors, and collect patient liabilities.
  • Financial Counseling and Support: Refer cases to financial counseling for follow-up and consultation, and provide escort and directional support to patients, family members, and visitors.
Requirements
  • Education: High school diploma required; Associate's degree or equivalent combination of education and experience preferred.
  • Experience: One year of applicable experience in a healthcare provider or payer environment preferred.
  • Skills: Basic computer skills, data entry skills, and ability to use multiple systems to obtain or validate information.
What We Offer

As a Patient Access Representative at Trinity Health, you will have the opportunity to work in a dynamic and supportive environment, with a focus on providing exceptional patient care and service. We offer a comprehensive benefits package, including medical, dental, vision, paid time off, and 403B.

Our Commitment to Diversity and Inclusion

Trinity Health is committed to creating a diverse and inclusive workforce, where colleagues from different backgrounds and experiences come together to provide the best possible care for our patients. We are an Equal Opportunity Employer and welcome applications from qualified candidates of all backgrounds.