Senior IT Support Specialist

2 days ago


Cincinnati, Ohio, United States CBTS Full time
Senior IT Support Technician Job Description

CBTS is seeking a highly skilled Senior IT Support Technician to join our team in Cincinnati, OH.

Job Summary:

The Senior IT Support Technician plays a critical role in ensuring the high performance of our IT services and delivering exceptional customer satisfaction. As part of our global IT Support and End User Services organization, you will be responsible for managing end-user support and workplace equipment in your region.

Key Responsibilities:

  • Respond to and resolve tickets efficiently, utilizing knowledge base articles, standard work, and public information.
  • Escalate tickets as necessary to ensure timely resolution.
  • Procure IT equipment and services, collaborating with suppliers to balance costs and maintain good relationships.
  • Install, configure, and support hardware, including laptops, desktops, printers, phones, and other equipment.
  • Install, configure, and support software, including Windows, Microsoft Office, and other company applications.
  • Support company mobile devices and manage users and groups in Active Directory.
  • Contribute to complex activities supporting IT security and compliance.
  • Develop and review knowledge base articles to enhance team knowledge.
  • Execute medium-sized projects under the supervision of a manager.
  • Configure, administer, and maintain Windows servers, including Active Directory, DNS, DHCP, and Group Policy.
  • Support virtual infrastructure and backup systems.
  • Provide end-user training as needed.
  • Maintain exceptional customer service standards.
  • Oversee IT facilities in your site or region under the supervision of a manager.

Requirements:

  • Professional experience with IT hardware, including desktops, laptops, printers, etc.
  • Networking knowledge, including switches, firewalls, routers, and Wi-Fi, with troubleshooting skills.
  • Professional-level knowledge of MS Windows (Client and Server), MS Office, M365, and other typical desktop and server applications.
  • Working knowledge of tools like Microsoft Endpoint Manager, Lansweeper, and Intune.
  • Basic knowledge of cloud technology, including AWS and MS Azure.
  • Preferred industry certifications, such as CompTIA A+/Network+, MCP, are a plus.

CBTS is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace free from discrimination and harassment. For more information on our privacy policy, please visit https://www.cbts.com/privacy-policy/california-privacy-policy/.


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