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Crisis Services Manager/Overnight

2 months ago

Lorain, Ohio, United States Riveon Mental Health and Recovery Careers Full time
Job Title: Crisis Services Manager/Overnight

Job Summary:

The Crisis Services Manager/Overnight is responsible for providing clinical and administrative supervision and leadership to the Crisis Services staff on assigned shift for all components of Crisis Services; mobile, hotline and crisis stabilization, with particular focus on hotline. This role requires a strong understanding of crisis intervention techniques, substance abuse disorders, and mental health assessments.

Key Responsibilities:

  • Assist in training new crisis staff and orient new staff to Crisis Services.
  • Evaluate the quality and efficiency of the Hotline by listening in on calls, reviewing audio of calls, and providing constructive criticism and feedback to hotline staff.
  • Create and maintain a customer service-oriented environment where meeting the caller's needs is a priority.
  • Supervise and evaluate the job performance of the Crisis Services clinical staff in conjunction with the Associate Director and Director.
  • Assign and supervise work tasks of staff working in all program areas of Crisis Services (Hotline, Mobile Outreach, and Stabilization Unit).
  • Provide direct services to clients in all program areas as needed.
  • Make decisions on staffing levels on each shift based on safety and clinical need.
  • Approve all leave time of clinical staff.
  • Ensure Crisis Services is responsive and sensitive to community requests for service 24 hours a day.
  • Ensure that the clinical practice of staff assigned to the unit provides a balance between safety and least restrictive alternative in a residential environment.
  • Respond to and attempt to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and bring these issues to the attention of the Associate Director and Director.
  • Keep staff informed of all policy changes and new program expectations.
  • Participate in supervisory/management meetings.
  • Work on-call as supervisory back-up as assigned by the Associate Director.
  • Consult and work with the Associate Director and Director regarding clinical issues and administrative risk management issues.
  • Utilize respectful, trauma-informed language in all aspects of the job.
  • Create and maintain a trauma-informed care environment that respects self-determination and the need for everyone to be treated with dignity and respect.
  • Promote and support Trauma-Informed Care implementation and initiatives within the organization.
  • Use the Trauma-Informed Care approach to work collaboratively with clients and other team members (internal and external) to help support clients in their treatment and recovery.
  • Must be able to react to change and stress productively and to handle other related tasks as assigned.
  • Must be able to maintain regular and predictable attendance and punctuality.
  • Must be able to get along with others and work as a team, show leadership and problem-solving skills, and facilitate teamwork.
  • Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
  • Assumes additional responsibilities and performs special projects as needed or directed.

Requirements:

  • Employee must have a good knowledge of DSM V, mental health assessments, crisis intervention techniques, substance abuse disorders, psychotropic medications, and some supervision skills.
  • Must have good oral and written communication skills and the ability to resolve conflict in working with community agencies, multidisciplinary teams, and in dealing with the public on the hotline calls.
  • Must exhibit sensitivity to different cultures and demonstrate leadership skills.

Working Conditions:

  • A significant part of the work is performed in an office setting, a small part of the work may include interacting with clients during assessments and crisis intervention at Crisis Services or on the hotline.
  • The individual must be able to successfully interact and navigate in all types of facilities and weather conditions, as needed.
  • This includes being able to walk, climb stairs, navigate changing surface conditions, including wet, slippery, and icy grounds, and function in the proximity of electrical appliances, open flames, and in areas with poor air quality, including potentially smoke-filled rooms.
  • This individual may periodically be required to lift and/or carry up to 10 pounds.
  • Must be able to physically interact with clients and others in emergency situations to prevent harm to clients and others using verbal crisis intervention techniques.
  • The individual in this position must be able to communicate clearly both verbally and in writing.
  • Due to the extensive computer work, this individual must be able to sit for extended periods of time and operate required equipment.

Qualifications:

  • A Master's Degree in Social Work or Counseling is required. Must be licensed in the State of Ohio as an LISW, LPCC, or IMFT.
  • A minimum of three years' experience in a mental health field and crisis intervention are preferred.
  • Experience with or education on substance abuse disorders preferred.
  • Some experience with supervision and diagnosing mental health disorders are required.
  • Experience with Trauma-Informed services or training, a plus.
  • Must have a good working knowledge of the DSM V, mental health assessments, crisis intervention techniques, substance abuse disorders, and psychotropic medications.
  • Must have good oral and written communication skills and the ability to resolve conflict.
  • Basic computer skills required, including familiarity with Windows and Microsoft Office.
  • The necessity for travel in this job requires that the employee possess a valid Ohio driver's license with less than 6 points in a 36-month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.
  • Candidates with educational backgrounds and training in trauma-informed and/or trauma-specific services, a plus.

EEO Statement:

Riveon Mental Health and Recovery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.