Customer Service Representative

6 days ago


Galt, California, United States BMD Full time

Job Summary

The Customer Service/Product Specialist plays a vital role in providing exceptional customer service and support to homeowners, architects, builders, and retailers. This position requires a strong understanding of Marvin and Integrity products, as well as excellent communication and problem-solving skills.

Key Responsibilities

  • Provide customer service and account support in a timely and professional manner
  • Respond to customer inquiries and concerns regarding products, pricing, delivery, and construction information
  • Maintain close working relationships with outside sales representatives and other employees to provide information and support
  • Enter sales orders into computer systems and verify orders for accuracy
  • Manage and follow-up on open quotes and existing sales orders
  • Prepare credit/debit memos for review and approval
  • Create and maintain business documents and spreadsheets using Microsoft Word and Excel
  • Maintain current customer information using customer relationship management (CRM) software
  • Vet consumer, architectural, and builder inquiries to thoroughly understand customer needs
  • Accurately interpret and efficiently process dealer quote requests and orders
  • Work cooperatively with co-workers and other departments to maintain positive customer relationships

Requirements

  • 2 years of experience in Inside Sales and Customer Service
  • Strong knowledge of Marvin and Integrity products
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Preferred Qualifications

  • Building Materials/Construction experience


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