Customer Service Representative

3 weeks ago


Harbor Springs, United States The Highlands at Harbor Springs Full time
Overview:
The Highlands at Harbor Springs is a premier resort destination seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who thrive in fast-paced environments and provide exceptional service to guests.

Job Summary:
As a Customer Service Representative, you will be the first point of contact for guests, handling all aspects of their stay, from check-in to check-out. You will greet guests, assist with inquiries, resolve issues, and promote an unforgettable experience.

Responsibilities:
  • Register and process guest arrivals, ensuring prompt and efficient service.
  • Navigate complex reservations and modify guest stays as needed.
  • Maintain accurate records, including room assignments, billing, and guest preferences.
  • Respond to guest inquiries, resolving issues promptly and professionally.
  • Familiarize yourself with local attractions, amenities, and services to make informed recommendations.
  • Develop strong relationships with colleagues, fostering a positive and productive work environment.

Requirements:
  • High school diploma or equivalent required; some college preferred.
  • 1+ years of customer-facing experience in a hospitality setting.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work varied shifts, including evenings, weekends, and holidays.
  • Bachelor's degree in Hospitality, Business, or related field a plus.

Benefits:
  • A competitive salary range of $40,000 - $55,000 annually, depending on experience.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • Generous paid time off, including vacation days, sick leave, and holidays.
  • Discounts on resort amenities, dining, and activities.
  • Ongoing training and development opportunities.


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