Customer Service Representative
3 weeks ago
The Highlands at Harbor Springs is a premier resort destination seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who thrive in fast-paced environments and provide exceptional service to guests.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for guests, handling all aspects of their stay, from check-in to check-out. You will greet guests, assist with inquiries, resolve issues, and promote an unforgettable experience.
Responsibilities:
- Register and process guest arrivals, ensuring prompt and efficient service.
- Navigate complex reservations and modify guest stays as needed.
- Maintain accurate records, including room assignments, billing, and guest preferences.
- Respond to guest inquiries, resolving issues promptly and professionally.
- Familiarize yourself with local attractions, amenities, and services to make informed recommendations.
- Develop strong relationships with colleagues, fostering a positive and productive work environment.
Requirements:
- High school diploma or equivalent required; some college preferred.
- 1+ years of customer-facing experience in a hospitality setting.
- Excellent communication, problem-solving, and time management skills.
- Ability to work varied shifts, including evenings, weekends, and holidays.
- Bachelor's degree in Hospitality, Business, or related field a plus.
Benefits:
- A competitive salary range of $40,000 - $55,000 annually, depending on experience.
- Comprehensive health insurance, including medical, dental, and vision coverage.
- Generous paid time off, including vacation days, sick leave, and holidays.
- Discounts on resort amenities, dining, and activities.
- Ongoing training and development opportunities.
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