Admissions Coordinator

2 weeks ago

Honolulu, Hawaii, United States Hawaii Pacific University Full time
Job Summary

The Admissions Specialist plays a pivotal role in converting prospective student inquiries into enrolled graduate students at Hawai'i Pacific University. Reporting to the Associate Director of Graduate Admissions, this position is the first point of contact for potential applicants, providing them with comprehensive information about our graduate programs and guiding them through the admissions process.

Key Responsibilities
  • Manage a high volume of inbound leads and conduct outbound calling, texting, or email campaigns with persuasive student-focused communication discussing graduate program options.
  • Utilize consultative enrollment techniques to understand prospective students' needs and match them with appropriate programs.
  • Nurture leads through the admissions funnel, from initial inquiry to application submission by answering questions about admission requirements, application processes, and program details.
  • Qualify leads and schedule appointments with admissions counselors.
  • Maintain accurate records of all interactions in our CRM system, Salesforce/Target-X.
  • Meet or exceed monthly contact and conversion targets.
  • Collaborate with Director and Associate Director of Graduate Admissions to refine lead generation strategies and improve conversion rates.
  • Participate in virtual information sessions and webinars to engage with potential applicants.
Requirements
  • Bachelor's Degree or equivalent combination of work experience and education.
  • Minimum of 2 years of work experience in sales, customer service, call centers, or related experience.
  • Familiarization with an enrollment or sales CRM software.
  • Demonstrated computer proficiency, including Microsoft Office Suite.
  • Strong verbal and written communication skills.
  • Attention to detail and data entry accuracy.
Preferred Qualifications
  • Bachelor's Degree or Master's Degree.
  • Higher education student recruitment, university advancement, public or alumni relations, or related experience.
  • Experience in Ellucian Banner and/or Salesforce/Target-X.
  • Active listening and ability to build rapport quickly.
  • Time management and organizational abilities.
  • Ability to multi-task, use personal judgment, and utilize strong decision-making skills.
Working Conditions

The ideal candidate will be able to work independently and as part of a team with resilience and a positive attitude when handling objections. Ability to multi-task and enjoy speaking with individual people and small groups.

Hawai'i Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law.

We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.

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