Nurse Triage Specialist

7 days ago

Towson, Maryland, United States Greater Baltimore Medical Center (GBMC) Full time
Triage Registered Nurse Job Description

The Triage Registered Nurse is a vital member of our team at the Greater Baltimore Medical Center (GBMC), responsible for providing exceptional patient care and support. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Triage patient and caregiver calls, providing solutions, palliation of symptoms, and education.
  • Serve as a liaison with physician offices on behalf of the care team.
  • Provide immediate response and emotional support to families at the time of death calls.
  • Assist in the coordination of changes in patient level of care.
  • Communicate with insurance case managers on behalf of the care team, documenting discussions in detail.
  • Assist with pharmacy issues, ordering medication refills, securing scripts for controlled substances, and problem-solving breakdowns in systems communications.
  • Order supplies and durable medical equipment as appropriate and document in the EMR.
  • Coordinate equipment pick-up with vendor representatives as necessary.
  • Trend calls prospectively to determine patterns by team/provider and identify opportunities for improvement.
  • Deploy staff as needed to address patient and family-assessed needs.
Requirements:
  • Diploma, ADN, and/or BSN from an accredited institution.
  • Current Maryland State license as a Registered Nurse.
  • One to two years of nursing experience, preferably in Home Health Hospice or triage.
  • Strong time management and organizational skills.
  • Excellent interpersonal and communication skills, with the ability to interact with a diverse population.
  • Ability to be patient and family-focused.
  • Knowledge of universal precautions for infection control and practices safe nursing standards for self-protection.
  • Ability to perform consistently in stressful situations.
  • Strong and creative problem-solving skills, with the ability to prioritize and delegate.
  • Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency, and accuracy, and deadlines.
GBMC Values:
  • Respect: Treats others with courtesy, fosters a healing environment, and listens and responds appropriately to others' needs, feelings, and capabilities.
  • Excellence: Meets and/or exceeds customer expectations, actively pursues learning and self-development, and pays attention to detail, following through.
  • Accountability: Sets a positive, professional example for others, takes ownership of problems, and does what is needed to solve them.
  • Teamwork: Works cooperatively and collaboratively with others for the success of the team, addresses and resolves conflict in a positive way, seeks out the ideas of others to reach the best solutions, and acknowledges and celebrates the contribution of others.
  • Ethical Behavior: Demonstrates honesty, integrity, and good judgment, respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.
  • Results: Embraces change and improvement in the work environment, continuously seeks to improve the quality of products/services, displays flexibility in dealing with new situations or obstacles, achieves results on time by focusing on priorities and manages time efficiently.
Pay Range:$46.85

Final salary offer will be based on the candidate's qualifications, education, experience, and alignment with our organizational needs.

COVID-19 Vaccination: All applicants must be fully vaccinated against Covid-19 or obtain a GBMC-approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity: GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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