Customer Service Liaison

3 weeks ago


Appleton, Wisconsin, United States Qualified Staffing Full time

Qualified Staffing is seeking a Customer Service Liaison to join their team in Appleton, WI.

About the Role

This is an exciting opportunity for a customer-focused individual to work as a Customer Service Liaison with Qualified Staffing.

Job Responsibilities
  • Customer Interaction: Engage with customers via phone, email, or chat to provide assistance and resolve their queries promptly and efficiently.
  • Problem Resolution: Identify customer issues and provide effective solutions while ensuring customer satisfaction.
  • Product Knowledge: Maintain a thorough understanding of the company's products and services to offer accurate and relevant information to customers.
  • Documentation: Record customer interactions and details of inquiries, complaints, and comments to ensure a clear record for future reference or follow-up.
  • Feedback Collection: Gather customer feedback to contribute to the improvement of products, services, and processes.
  • Team Collaboration: Work collaboratively with other departments, such as sales and technical support, to provide a seamless customer experience.
  • Performance Metrics: Meet and exceed performance goals, including response time, customer satisfaction scores, and case resolution rates.
  • Training and Development: Participate in ongoing training and development to enhance skills and stay current with product updates and industry practices.
Requirements
  • Education: High school diploma or equivalent; associate or bachelor's degree preferred.
  • Experience: Previous experience in customer service or a related field is a plus.
  • Communication Skills: Excellent verbal and written communication skills are essential for effective customer interaction.
  • Problem-Solving Skills: Strong analytical skills to assess situations and offer solutions.
  • Technical Proficiency: Familiarity with customer service software and Microsoft Office Suite.
Salary Information

We offer a competitive salary of $16.50 per hour, with opportunities for growth and advancement within the company.



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