Guest Services CarePartners Call Center Representative

4 weeks ago


Asheville, North Carolina, United States CarePartners Living LLC Full time

About the Role

We are seeking a highly skilled Guest Services Call Center Position to join our team at CarePartners Living LLC. As a patient advocate and customer service specialist, you will play a vital role in promoting a culture of Patient and Family Centered Care.

Key Responsibilities

  • Perform as a patient and family advocate to improve customer service and promote a culture of Patient and Family Centered Care.
  • Use effective communication, engagement, and critical thinking skills to serve guests by answering inquiries in person or by phone.
  • Monitor and provide assistance to guests seeking access to the Emergency Department while demonstrating caring and compassion and willingness to help at all times.
  • Function as liaison with patients and families by seeking out and addressing concerns in a timely and proactive manner.

Requirements

  • High School Diploma or Equivalent
  • One year of experience working in customer relations or other public contact field
  • Experience with accessing information through an automated system
  • Attendance of De-Escalation 101 and Compassionate Conversation classes within first year (Mission Health Courses)

About CarePartners Living LLC

CarePartners Living LLC is a healthcare organization serving western North Carolina and offering a full continuum of post-acute care. We are dedicated to helping people of western North Carolina live full and productive lives, despite illness, injury, disability, or issues related to aging.

Why Join Our Team?

We offer a total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more.

What We Offer

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance
  • Referral services for child, elder, and pet care, home and auto repair, event planning, and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services, and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income


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