Customer Experience Specialist

2 days ago


Pinellas Park, Florida, United States Davidoff of Geneva USA Inc. Full time
About the Role

At Davidoff of Geneva USA Inc., we are seeking a skilled Customer Experience Specialist to join our team. This individual will play a vital role in delivering exceptional service to our customers, ensuring their needs are met and exceeded.

The ideal candidate should possess excellent communication skills, be proactive, and have a strong ability to multitask in a fast-paced environment. A high degree of professionalism, flexibility, and efficiency is essential for success in this position.

Key Responsibilities
  • Create top-quality service experiences by addressing customer needs and ensuring overall satisfaction.
  • Process orders received via phone, email, and ticketing process, including Return Material Authorizations (RMAs) and credit/debit memos.
  • Update customer and account profiles, including contact information, credit card details, and store information.
  • Collaborate with other departments to enhance the customer experience.
  • Work collaboratively with team members to meet deadlines and resolve challenges.
What We Offer

A competitive salary range is estimated at $60,000 - $80,000 per annum, depending on location and qualifications. In addition, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

This role requires interaction with Customer Success Managers and support in placing and modifying orders while they are on the go. A positive attitude, enthusiasm, and dedication to providing exceptional service are essential qualities for this position.



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