Customer Service Experience Ambassador

3 days ago


Pinellas Park, Florida, United States Davidoff of Geneva USA Inc. Full time

At Davidoff of Geneva USA Inc., we are seeking a Customer Service Experience Ambassador to join our team. This role is an exciting opportunity to deliver exceptional service experiences by promptly addressing customer needs and ensuring overall customer satisfaction.

About the Job

This position serves as a liaison between customers and internal departments, playing a vital role in sales operations and service through regular interactions with both parties. The ideal candidate should be adept at multitasking in a fast-paced work environment and possess a high degree of professionalism and proactiveness.

Key Responsibilities
  • Create top-quality service experiences by promptly addressing customer needs and ensuring overall customer satisfaction.
  • Receive, enter, and confirm orders received via various channels.
  • Process Return Material Authorizations (RMAs) and credit/debit memos.
  • Regularly update customer and account profiles, including contact information and store details.
  • Assist with various order management tasks, including modifying orders and notifying customers of changes.
  • Collaborate cross-functionally with other departments to enhance the customer experience.
Requirements
  • Strong background in SAP.
  • Over 5 years of experience in customer service.
  • Possesses a positive attitude, is curious, empathetic, and coachable.
  • Demonstrates the ability to take initiative and adapt.
  • Proficient in Microsoft Office programs, including Word, Excel, and Outlook.

The estimated annual salary for this position is around $60,000 - $80,000, depending on location and experience. If you are passionate about delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply.



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