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Program Coordinator

2 months ago

Syracuse, New York, United States CPS Recruitment Full time
Job Summary

We are seeking a highly organized and detail-oriented Program Coordinator to join our team at CPS Recruitment. As a Program Coordinator, you will play a vital role in the day-to-day operations of our state programs, ensuring regulatory compliance and providing exceptional customer service.

Key Responsibilities
  • Program Coordination
    • Create, execute, monitor, and update processes for assigned state programs to ensure effectiveness and efficiency.
    • Monitor submittal of class records and daily deposit of program fees; monitor electronic transmittal of data and payment of fees to state agency; track entry of completion records in computer.
    • Provide Training Scheduler with input regarding training locations, contracts, and negotiating classroom fees within budget.
    • Review and approve monthly course schedules, assuring cost-effectiveness and maximizing of leased site classroom use to keep costs at or under budget.
    • Audit and record class registration processing fees. Maintain paper and computer records for daily deposits and provide required documentation to state agency and accounting as needed.
    • Research, audit, document, and resolve a variety of accounts receivable and payable transactions and customer account related issues.
  • Regulatory/Contract Compliance
    • Work cooperatively with regulatory agency representative(s) and maintain current knowledge of all regulatory requirements.
    • Develop and maintain current manual of rules and procedures for staff and instructors.
    • Oversee preparation of state notifications, review any state agency feedback or change management expectations.
    • Assist with RFPs and state program contract renewals as required through analysis, documentation, and/or reporting.
  • Customer Service/Team Leadership
    • Communicate with prospective students, customers, regulatory agency administrators, and instructors on a variety of matters.
    • Answer calls, provide program information, research, and resolve enrollment and completion problems.
    • Handle escalated calls and resolve difficult or complex questions and problems, and provide quality customer service.
  • Reporting & Other Job Duties
    • Perform other operational, administrative duties as assigned. Responsible for end-of-the-month reports on state programs training, revenue, and services.
    • Compose written correspondence to customers when necessary.
    • Provide administrative support to staff, program coordinators, and management, as needed.
    • Other duties as assigned.
    Requirements
    • High school diploma and at least 2 years of relevant experience in customer service or administrative role.
    • Associates Degree or Bachelors Degree preferred.
    • Experience in a team lead or leadership role in a call center or customer service environment preferred.
    • Must be a self-starter, be highly detail-oriented, and possess good time management, organizational, decision-making, and interpersonal skills.
    • Proven ability to respond to and complete deadlines as well as delegate and organize own work and others' workflow.
    • Excellent verbal and written communication skills required.
    • Intermediate Microsoft Office skills.
    What We Offer

We offer a comprehensive benefits package, opportunities for growth and advancement, and a fun company culture. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.