Automotive Service Consultant

1 week ago


Pittsburg, California, United States Winter Honda Full time

We are seeking a skilled Service Advisor to join our team at Winter Honda. As a Service Advisor, you will play a critical role in ensuring the satisfaction of our customers by providing exceptional service and support throughout the vehicle repair process.

Key Responsibilities:
  • Assist customers in generating service repair orders with accurate estimates and client contact information.
  • Communicate effectively with customers to explain repair estimates and answer technical questions.
  • Collaborate with service technicians and management to ensure timely and efficient repair of vehicles.
  • Utilize service department operating systems, such as CDK and All Data, to manage repair orders and customer information.
  • Prioritize and manage multiple tasks simultaneously to meet customer needs and dealership goals.
Requirements:
  • Minimum 1 year of prior service writing experience, with a GM/Honda background a plus.
  • Proven track record of achieving high customer satisfaction ratings.
  • Experience working with service department operating systems and managing customer information.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, employees, and management.
  • Knowledge of MFG warranty and vehicle service contract procedures, with the ability to initiate repair claims.
What We Offer:
  • Commission-based pay plan.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • Competitive benefits package, including 401(k), health care, and paid holidays.
  • Uniforms provided with weekly laundry service.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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