Customer Service Representative
1 month ago
David Krough - State Farm Agency, a reputable insurance provider in Kansas City, MO, is seeking a skilled Customer Service Representative to enhance the overall customer experience.
This role focuses on delivering exceptional customer service, building strong relationships, and providing personalized support to policyholders.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Establish and maintain positive relationships with customers, ensuring their needs are met and exceeded.
- Provide accurate and friendly service, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-centric approach to educate customers about insurance options and provide recommendations.
- Competitive hourly pay plus commission/bonus opportunities.
- Paid time off, including vacation and personal/sick days, plus your birthday.
- Valuable experience and growth potential within the agency.
- Previous sales experience, preferably in outside sales, inside sales, retail sales, or telemarketing.
- Excellent communication skills, including written, verbal, and listening abilities.
- Self-motivated and detail-oriented individual with problem-solving skills.
- Ability to work effectively in a team environment and assess customer needs.
- Property Casualty license and Life and Health license requirements must be met.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must complete any applicable licensing requirements and training programs.
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