Field Service Supervisor
2 weeks ago
At Beckman Coulter Diagnostics, we are committed to advancing and optimizing the laboratory to move science and healthcare forward. Our team is dedicated to providing exceptional service and support to our customers, and we are seeking a highly skilled and experienced Field Service Supervisor to join our team.
Job SummaryThe Field Service Supervisor will be responsible for the daily management of our field technical staff, ensuring that our customers receive timely and effective service and support. This role requires strong leadership and communication skills, as well as the ability to work collaboratively with our sales team to drive business growth and customer satisfaction.
Key Responsibilities- Lead a team of field service engineers to ensure timely and effective service delivery to customers
- Develop and implement strategies to improve service quality and customer satisfaction
- Collaborate with the sales team to drive business growth and customer retention
- Manage and prioritize service requests to ensure timely resolution and customer satisfaction
- Develop and maintain relationships with key customers and stakeholders
- High school diploma or equivalent required; bachelor's degree preferred
- Minimum 8 years of experience in diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic equipment
- Valid driver's license with an acceptable driving record
- Ability to lift, lower, and carry up to 50 pounds unassisted
- Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- Previous experience in Beckman Coulter Field Service Engineer role
- Supervisory management experience
- Troubleshooting and repair experience on medical laboratory instruments
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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