IT Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Sr. IT Specialist to join our growing team at ZeroFox. This role offers the opportunity to work with a multinational cybersecurity company, supporting daily initiatives and long-term IT goals. The successful candidate will be part of a dynamic team that strives for innovation and excellence in external cyber threats prevention.
About the Role:
The Sr. IT Specialist will be responsible for preparing, assembling, and shipping hardware, as well as answering client phone calls, emails, and service tickets timely and efficiently. They will also document all client correspondence in the ticketing system, resolve any customer issues through research and collaboration among departments, and keep up-to-date on the latest software and hardware releases. Additionally, they will work with users and other IT staff to determine and develop specific information systems requirements and processes, identify, research, and seek resolution to complex end-user technical problems, and recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Requirements:
To be successful in this role, you will need to have IT support service experience or similar experience, typically obtained in 3+ years, as well as experience working with various types of hardware and software, including Apple laptops, typically obtained in 1+ years. You will also need to possess solid problem-solving abilities, strong interpersonal and communication (written and verbal) skills, and written and spoken fluency in the English language. A competitive salary range is $65,000 - $80,000 per year, with benefits such as competitive compensation, community-driven culture, regular catered lunches, generous time off, comprehensive health benefits & 401(k) plan, fun modern workspace, and respectful and nourishing work environment.
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