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Client Relations Specialist

2 months ago

Mansfield, Texas, United States Andrew Jantz - State Farm Agent Full time
Job OverviewPosition Summary
Are you passionate about fostering relationships and assisting others? If you thrive in a collaborative environment and enjoy engaging with clients, this role may be a perfect fit for you.

About Our Organization
At Andrew Jantz - State Farm Agent, we are dedicated to offering top-notch insurance solutions that cater to the distinct needs of our clientele. Our team is focused on providing exceptional customer service and expert advice. We seek individuals who possess a positive attitude, are eager to learn, and consistently strive for excellence. We promote a nurturing yet competitive atmosphere, cultivating a team culture that prioritizes serving our clients and supporting one another. Our team regularly engages in activities outside of work to enhance our collaborative spirit and healthy workplace culture.

Key Responsibilities
  • Coordinate client appointments, assess customer requirements, and suggest suitable products and services.
  • Deliver prompt, precise, and courteous customer support, which may include addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a customer-centric, needs-based evaluation approach to inform clients about their insurance choices.
Required Qualifications
  • Capability to resolve client concerns effectively.
  • Strong communication skills - both written and verbal, along with active listening.
  • Commitment to completing tasks accurately and within deadlines.
  • Ability to collaborate within a team setting.
  • Familiarity with CRM software and other relevant computer applications.
Employment Type
  • Full-time
Employee Benefits
  • 401(k) Matching
  • Health Insurance
  • Dental & Vision Coverage
  • Paid Holidays and Time Off
  • Comprehensive Training Programs
  • Tuition Assistance
Compensation Structure
  • Competitive Salary
  • Commission Opportunities
  • Bonus Potential
  • Licensing Incentives
Work Schedule
  • Monday to Friday
This position is associated with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any necessary licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.