Care Manager

4 weeks ago

Albany, New York, United States St. Catherine's Center for Children Full time
Job Title: Care Manager

Job Summary:

We are seeking a highly skilled and compassionate Care Manager to join our team at St. Catherine's Center for Children. As a Care Manager, you will play a critical role in providing comprehensive care planning, ongoing care coordination, and community linkage to Medicaid-eligible children with complex physical and behavioral health conditions and their families.

Key Responsibilities:

  • Conduct comprehensive assessments of children's healthcare needs and families' social determinants of health needs using the contracted Health Home's designated health assessment tool and the NYS CANS assessment.
  • Coordinate and conduct interdisciplinary team meetings with associated healthcare providers, social support providers, and identified family supports to develop and implement the child's Care Plan.
  • Develop a Safety and Crisis Plan with child and family input.
  • Carry out responsibilities set forth in the child's Care Plan, which may include making referrals, monitoring access to needed healthcare providers, linkage to social and community support providers, coordination amongst the interdisciplinary care team, and advocacy.
  • Maintain the Care Plan and monitor the completion of Care Plan goals.
  • Provide transitional care to ensure the continuity of care when a child is admitted and/or discharged from a healthcare facility, including ER and inpatient hospital stays.
  • Document the delivery of billable health home core services and all other case-related contacts in the contracted health home's EHR.
  • Ensure the requisite number of billable health home core services and face-to-face contacts are made during the month for all youth.
  • Comply with all timelines for the completion of assessments, development of the child's Care Plan, and scheduling of initial and ongoing interdisciplinary team meetings.
  • Conduct comprehensive discharge planning with all children exiting the program.
  • Participate in monthly Quality Assurance meetings.
  • Complete all mandated trainings as set forth by DOH, the contracted Health Homes, and the MCOs.
  • Assist with the distribution and collection of bi-annual satisfaction surveys.
  • Additional position-related duties and responsibilities as assigned by the Supervisor.

Requirements:

  • Bachelor's degree in psychology, sociology, counseling, or other human service-related field, required.
  • Minimum of 2 years of experience in the human services field (child welfare, mental health, substance abuse, and physical health), required.
  • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.), and secure Internet practices.
  • Experience with AWARDS/NYS Connections, a plus.
  • Ability to pass the test to become a certified CANS assessor.
  • This position has regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health).
  • Local travel is regularly required for this role. A current, clean, and valid New York State Driver's License (actively licensed for at least one year) and a reliable vehicle with proof of 100/300 liability insurance coverage is required.
  • A professional record of integrity, proven reliability, and dependability.
  • Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds.
  • Demonstrate qualities of patience, flexibility, and adaptability; and capable of exhibiting empathy for those in crisis.
  • A compassionate, positive, warm, and caring mindset is highly desirable.
  • Ability to exercise ethical, independent judgment, and discretion; and handle sensitive data with strict confidentiality.
  • Ability to pass required pre-employment background checks, including CBC & DOH fingerprinting, is required.

What We Offer:

  • $2000 - $5000 Sign-on Bonuses for qualifying positions.
  • Competitive Pay with an Excellent Benefits Package.
  • Health Insurance options: Medical, Dental, and Vision.
  • $600 Well-being Reimbursement Benefit.
  • Generous Combined Leave Time and Loads of Paid Holidays.
  • $500 Employee Referral Bonus.
  • We are a 501(c)(3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program.
  • Pension Plan with Aggressive Agency contribution.
  • Life Insurance – Automatic Benefit at no cost to employee.
  • Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate.
  • Tuition Reimbursement.
  • Travel/Mileage Reimbursement.
  • Professional Development & Career Growth Opportunities.
  • Our Commitment to Diversity, Equity, Inclusion & Belonging.
  • The Comfort of a Business Casual Environment.

Background Checks:

We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks.

EEO Statement:

St. Catherine's Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

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