Field Service Technician I

2 days ago


Schaumburg, Illinois, United States Canon U.S.A., Inc. Full time
About the Role

As a Field Service Technician at Canon Solutions America, you will play a critical role in delivering exceptional customer experiences and maintaining the highest level of service standards. If you thrive in a fast-paced environment and are passionate about finding effective solutions, we want to hear from you.

We are seeking a skilled and motivated Field Service Technician to join our team. In this role, you will be responsible for:

  • Reporting product failure trends and serviceability issues to ensure accurate information and record keeping.
  • Meeting customer demands by providing efficient, responsive, and accurate field maintenance.
  • Maintaining all technical information, field service reports, expense reports, and Canon property assigned.
  • Exhibiting strong customer communication and satisfaction skills.
  • Maintaining the performance of assigned machines.
  • Facilitating performance at a level that helps achieve the branch/district's overall metric targets.
About You

We are looking for a highly skilled and motivated individual who possesses a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new hire class. Additionally, you must be able to travel and possess a valid driver's license and acceptable driving record.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and maintaining the highest level of service standards, we encourage you to apply.

About Our Company

Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and maintaining the highest level of service standards, we encourage you to apply.



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