Field Service Technician

3 weeks ago


Schaumburg, Illinois, United States Canon Solutions America, Inc. Full time
About the Role

Canon Solutions America, Inc. is seeking a skilled Field Service Technician to deliver exceptional customer experiences and maintain the highest level of service standards. As a Field Service Technician, you will be responsible for the routine maintenance of Canon-supported products, ensuring they operate efficiently and effectively.

Your Impact
  • Report product failure trends and serviceability issues to management, providing accurate documentation and record-keeping.
  • Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Develop strong customer communication and satisfaction skills.
  • Maintain the performance of assigned machines.
  • Contribute to achieving branch/district metric targets.
About You: The Skills & Expertise You Bring

Please note that this is a customer-facing role, requiring compliance with customer policies and protocols, including COVID-19 vaccination and other measures.

Requirements include:

  • Hold a High School diploma or equivalent experience.
  • Possess a basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).


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