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Account Representative

Hexcel is seeking a skilled Account Representative to join our team at our Casa Grande, AZ, USA location. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Act as the primary point of contact for customer interactions, providing timely and effective communication to ensure customer satisfaction.
  • Request and assemble information from various departments to support customer requests, including RFQs and RFPs.
  • Load customer orders into Hexcel's ERP system, ensuring accurate and timely processing.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Collaborate with cross-functional teams to ensure seamless execution of customer orders and resolve any issues that may arise.
  • Adhere to International Trade Compliance (ITC) and Legal obligations, including completion of Export Screening Checklist and maintenance of electronic documentation.
Requirements:
  • Bachelor's degree in a related field preferred.
  • Minimum of one year of equivalent experience in customer support, sales, or a related field.
  • Excellent communication and interpersonal skills, with the ability to effectively present information to customers and internal stakeholders.
  • Proficiency in Microsoft Office Suite and MRP/ERP systems, with experience in Microsoft AX and/or Dynamics 365 a plus.

Hexcel is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.