Elite Customer Service Leader
7 days ago
We are looking for a highly motivated and experienced Elite Customer Service Leader to join our team. As an Elite Customer Service Leader, you will be responsible for developing and implementing strategies to improve customer satisfaction by managing the performance of our Customer Solutions Representatives.
This role involves overseeing the complaint process, fact gathering, investigation process, and advising on actions for resolution to maintain Service Level Agreements. You will also be responsible for scheduling adherence, employee conduct, and issue solution goals.
In addition, you will monitor communications with customers and internal business partners for timeliness and quality, providing effective feedback to individuals and teams to shape behavior and results.
This role requires excellent leadership skills, problem-solving ability, and customer advocacy experience. You must have excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Develop and implement strategies to improve customer satisfaction
- Oversee customer complaints and issues
- Maintain Service Level Agreements
- Monitor and improve team performance
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Elite Customer Service Supervisor
7 days ago
Knoxville, Tennessee, United States First Horizon National Corporation Full timeAbout the PositionWe are looking for a highly motivated and experienced Elite Customer Service Supervisor to join our team at First Horizon National Corporation. As a senior member of our customer service department, you will be responsible for overseeing the management of customer complaints, ensuring timely and effective resolutions, and maintaining high...
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Customer Service Leader
3 days ago
Knoxville, Tennessee, United States LPL Financial Holdings, Inc. Full timeCompany OverviewLPL Financial Holdings, Inc. is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor (RIA) firms nationwide. We are committed to providing our advisors and institution leaders with the freedom they deserve to...
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Customer Service Representative
2 hours ago
Knoxville, Tennessee, United States Gordon Food Service Part timeGordon Food Service is seeking a dynamic Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for engaging with customers to provide excellent service, stocking products on shelves, pricing items, and maintaining a clean store environment.Key ResponsibilitiesProvide exceptional customer service by...
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Elite Customer Support Director
15 hours ago
Knoxville, Tennessee, United States First Horizon National Corporation Full timeRequired Skills and QualificationsTo succeed in this role, you'll need:Experience creating, leading, and growing customer-focused, high-performance culturesProblem-solving ability, and customer advocacy and/or voice of the customer strategy experienceExcellent verbal and written communication skills, including ability to effectively communicate with internal...
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TMC Tech III at TN
4 days ago
Knoxville, Tennessee, United States Elite WorkForce Inc Full timeJob Description Job Description Position: TMC Tech III Location: Knoxville, TN 37914 Client: State of Tennessee Duration: 12+ MonthsJob Description: We are seeking an advanced technician to work in a traffic management control room, ensuring safe and efficient traffic flow. The ideal candidate will monitor roadways, manage traffic incidents, and utilize...
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Elite Heart Team Member
13 hours ago
Knoxville, Tennessee, United States DOCTORS CHOICE PLACEMENT SERVICES, INC. Full timeExperience the BestA Noninvasive Cardiology Opportunity in East TennesseeAbout Our TeamAt Doctors Choice Placement Services, Inc., we pride ourselves on delivering exceptional patient care and innovative medical solutions. Our team of dedicated professionals is committed to exceeding expectations and making a lasting impact on our community.What Sets Us...
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Customer Service Representative
5 days ago
Knoxville, Tennessee, United States BCForward Full timeJob Description Job Description Job Title: Customer Service RepresentativeLocation: Knoxville, TN 37920Expected Duration: 6+ Months ContractShift: Monday through Friday100% OnsiteDescription:This position is responsible for working with various areas within the company to successfully implement products and services for customers. Acts as the primary...
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Customer Service Representative
5 days ago
Knoxville, Tennessee, United States BCForward Full timeJob Description Job Description BCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Knoxville, TN Position Title: Customer Service Representative Location: Knoxville, TN 37920Anticipated Start Date: 03/17/2025.Pay Rate: $19.42 hr on W2Expected Duration: 09 Months with possibility of extensionJob...
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Service Advisor II
4 days ago
Knoxville, Tennessee, United States Service Street Tire and Auto Full timeJob Description Job Description Service Advisor/ WriterBase Plus CommissionsABOUT USDrive Automotive Services operates 40 + full-service auto repair locations in 5 states. Our brands are Service Street, Pride Auto Care, Kerry's Car Care, Aloha Auto Care, Elite Auto Repair, Pioneer Automotive, Cinco and Fulshear Tire and Auto. Our locations specialize in...
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Customer Experience Team Lead
7 days ago
Knoxville, Tennessee, United States First Horizon National Corporation Full timeAbout the RoleWe are seeking an exceptional Customer Experience Team Lead to join our team at First Horizon National Corporation. As a key member of our customer service department, you will be responsible for managing the performance of our Customer Solutions Representatives, ensuring they deliver an elite level of service to our customers.The ideal...
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Customer Service Director
7 days ago
Knoxville, Tennessee, United States Brunswick Full timeUnlock Your Potential in the Marine Industry">Brunswick, a global leader in marine recreation, is seeking an exceptional Customer Service Director to join our team. As a key player in our organization, you will be responsible for leading a global team that plays a critical role in our success.This is an exciting opportunity for a highly motivated and...
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Customer Experience Manager
7 days ago
Knoxville, Tennessee, United States First Horizon National Corporation Full timeAs a Customer Experience Manager, you will be responsible for leading a team of customer-focused professionals who are dedicated to providing an elite level of service to our clients.The position manages the performance of the Customer Solutions Representatives who are challenged to ensure quality and productivity goals are met. This includes overseeing the...
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Customer Service Representative
3 days ago
Knoxville, Tennessee, United States Dillard's Full timeAbout Dillard's: Our company has a rich history of delivering quality products and services to our customers. As a leader in the retail industry, we prioritize building strong relationships with our team members and guests.Job Description: The Retail Sales Associate role involves creating a positive shopping experience for our guests. This includes greeting...
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Customer Service Representative
1 day ago
Knoxville, Tennessee, United States Magellan Health Full timeAbout the RoleWe are seeking a skilled Human Resources Specialist to join our team, providing professional customer service and achieving customer satisfaction by delivering military HR services in a timely manner.The incumbent serves as a Team Leader within a specific work center, providing technical guidance to team members and conducting informal verbal...
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Cookies and Customer Service Expert
2 days ago
Knoxville, Tennessee, United States Insomnia Cookies Full timeJob OverviewWe are looking for a highly motivated and organized Shift Leader to join our Insomnia Cookies team. The successful candidate will have excellent communication skills, a passion for delivering exceptional customer service, and the ability to lead a high-performing team.Main ResponsibilitiesLead by example, demonstrating a commitment to delivering...
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Customer Service Leader
4 hours ago
Knoxville, Tennessee, United States Great West Casualty Company Full timeKey ResponsibilitiesLead and supervise a team of CSRs while ensuring a smooth, efficient, and productive operation.Provide ongoing training, development, and coaching to enhance team members' knowledge, skills, and performance.Regularly review team and individual performance metrics. Provide feedback and support for continuous improvement.Create, refine, and...
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Customer Service Coordinator
3 weeks ago
Knoxville, Tennessee, United States Explore Industries Full timeCustomer Service CoordinatorLocation: Knoxville, TN - Manufacturing and Corporate Headquarters Island CampusJoin the Explore Industries TeamAt Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering...
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Customer Service Coordinator
2 weeks ago
Knoxville, Tennessee, United States Explore Industries Full timeCustomer Service Coordinator Location: Knoxville, TN - Manufacturing and Corporate Headquarters Island Campus Join the Explore Industries Team At Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing-we're a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering...
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Restoration Service Leader
2 days ago
Knoxville, Tennessee, United States Southeast Restoration Full timeWe are seeking a skilled Restoration Service Leader to join our team at Southeast Restoration. In this role, you will lead the restoration process, ensuring that customers receive exceptional service and support throughout the process.The ideal candidate will possess a minimum of 2 years of relatable work experience and desired certifications include IICRC...
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Customer Service Coordinator
4 days ago
Knoxville, Tennessee, United States Explore Industries Full timeJob Description Job Description Customer Service CoordinatorLocation: Knoxville, TN - Manufacturing and Corporate Headquarters Island CampusJoin the Explore Industries TeamAt Explore Industries, we're more than just a leader in fiberglass swimming pool design and manufacturing—we're a team driven by respect, integrity, and innovation. We believe in...