Service Support Programmer for Industrial Facilities

3 weeks ago


Wilmington, Delaware, United States MODERNCONTROLS LLC. Full time
Job Overview

At ModernControls LLC., we are seeking an experienced Service Support Programmer to join our team. This role requires strong technical expertise and excellent communication skills.

About the Job

We build and maintain building automation systems & HVAC services for industrial facilities. As a Service Support Programmer, you will be responsible for managing incoming alarms, calls, and emails from field technicians and customers. Your primary goal will be to diagnose and report mechanical or control issues while providing solutions to the field team and customers.

Key Responsibilities
  • Maintain a positive workplace environment by displaying company culture in everyday actions.
  • Work with customers and service staff daily, maintaining a professional demeanor at all times.
  • Perform software and hardware preventative maintenance checks on control systems.
  • Provide custom BAS control algorithms as required.
  • Serve as a primary technical contact to customers and fellow technicians.
  • Troubleshoot software and hardware discrepancies of current and legacy systems.
  • Verify equipment operation related to incoming alarms through our monitoring system.
  • Assist with document management and organization for customers.
Requirements

To succeed in this role, you should have:

  • Minimum 1 year of experience in a customer service role.
  • Knowledge of HVAC Systems.
  • Familiarity with Facility Explorer (FX) and CCT programming.
  • Able to work individually with minimal supervision.
  • Excellent verbal and written communication skills.
Benefits

This position offers a competitive salary range: $60,000 - $80,000 per year, depending on qualifications and experience.



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