Guest Service Representative
3 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Guest Service Representative to join our team at Raymond Management Company. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities
- Provide information to guests about the local area, hotel services, and amenities.
- Closing and balancing all hotel accounts and direct bills.
- Handle guest check-in and check-out in an accurate and efficient manner.
- Promote the company's 100% Satisfaction Guarantee.
- Continuously promote, communicate, and embody the RMC culture.
What We Offer
- Competitive wages
- Paid vacation and sick time
- Affordable health, dental, and vision
- 401(k) retirement plan with company contribution
- Teammate referral program
- Hotel discount program
- Check-ins at 30, 60, and 90 days
- Career growth opportunities
- A safe and healthy work environment
Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work in a fast-paced environment
- Excellent communication and problem-solving skills
About Us
Raymond Management Company is a leading provider of hospitality services, with a strong focus on delivering exceptional guest experiences. We offer a dynamic and supportive work environment, with opportunities for career growth and development.
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