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Healthcare Support Specialist

2 months ago

Salida, Colorado, United States Solvista Health Full time

Overview

The Clinical Care Facilitator plays a crucial role in bridging healthcare and community services, addressing medical, social, developmental, behavioral, educational, and financial needs to enhance overall health and well-being.

To excel in this position, an individual must successfully fulfill each essential responsibility. The qualifications outlined below represent the necessary knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Key Responsibilities

Entry Level

  • Collaborates closely with a clinical team to follow treatment protocols and document appropriately.
  • Engages with the client support services team to ensure optimal client care.
  • Works with team members and supervisors to manage cases effectively.
  • Completes assigned case/care coordination tasks promptly.
  • Maintains clinical documentation and navigates the Electronic Health Record system.
  • Upholds a professional demeanor and confidentiality in interactions with colleagues and clients.
  • Acts as a resource for general information on care/case management and community partnerships.
  • Participates in mandatory training sessions and attends team meetings.
  • Completes all required training, including but not limited to, Bridges out of Poverty, Mental Health First Aid, and Motivational Interviewing.
  • Maintains consistent and reliable attendance during assigned shifts.
  • Communicates effectively with other team members.
  • Fully understands clients' rights and responsibilities.
  • Performs additional duties as assigned.

Intermediate Level

  • Meets all Entry Level requirements.
  • Demonstrates operational knowledge of resources available to support clients.
  • Exhibits critical thinking and autonomy in client care.
  • Displays effective time management and multitasking abilities.
  • Communicates case management insights with diverse clinical team members.
  • Provides constructive feedback and support to colleagues regarding ethical decision-making and professional boundaries.
  • Conducts home or community visits with clients successfully.
  • Reviews documentation from team members and offers mentorship as needed.
  • Contributes to treatment plan development as required.
  • Demonstrates proficiency in care coordination tools and documentation.
  • Coordinates care with primary care providers and specialty clinics to address specific client needs.
  • Facilitates support groups in collaboration with the clinical treatment team and supervisor.
  • Demonstrates competency in delivering skills-based interventions aligned with the clinical treatment plan.
  • Understands a multi-system approach to care.
  • Pursues further education and certification in the care coordination field.
  • Maintains positive relationships with community partners.
  • Consults with supervisors as necessary.

Advanced Level

  • Completes and maintains all Entry and Intermediate Level requirements.
  • Analyzes complex and sometimes conflicting information to solve problems effectively.
  • Makes timely decisions that advance client and team objectives.
  • Earns the trust of colleagues through honesty and integrity.
  • Engages in learning through experimentation when addressing new challenges.
  • Assists in coordinating departmental goals and work assignments for other care coordinators.
  • Provides data-driven input for budget and staffing considerations to support departmental leadership.
  • Represents the organization as the primary contact for community partner meetings, identifying resources for client service needs.
  • Acts as a liaison to community groups.
  • Contributes to the development and maintenance of specialized programs.
  • Utilizes expertise to design client intervention strategies.
  • Mentors Entry Level care navigators.
  • Performs additional duties as assigned.

Supervisory Responsibilities

  • None

Qualifications

Knowledge, Skills, and Abilities:

Entry Level

  • Exhibits personal qualities of integrity, credibility, and commitment to the organization's mission.
  • Ability to understand and adhere to company policies and procedures.
  • Proficient in operating office equipment, including phones and computers.
  • Skilled in Microsoft Office Suite, particularly Word and Outlook.
  • Ability to communicate professionally and follow instructions in English.
  • Capable of working with a diverse population of individuals and groups.
  • Engages with clients in a calm, professional, and friendly manner.
  • Responds effectively to challenging situations.
  • Possesses strong time-management and organizational skills.
  • Works independently and collaboratively as part of a team.
  • Accurately records and tracks important details.

Intermediate Level

  • Knowledgeable about behavioral health disorders through academic and practical experience.
  • Provides insights in developing treatment plans.
  • Understands cultural identity and its impact on communication.
  • Familiar with current behavioral health research and trends.

Advanced Level

  • Interprets clinical policies to support ethical practices for care navigators.
  • Knowledgeable about ADA and HIPAA regulations.

Education and Training:

Entry Level

  • Bachelor's degree in a health or human services-related field or a bachelor's degree with one year of relevant experience.

Intermediate Level

  • Enrollment in an agency-approved Care Navigation Training Program.

Advanced Level

  • Completion of a Care Navigation Certification Program, passing the state assessment, and being listed on the Colorado Health Navigator Registry, with six months of post-completion experience.

Working Conditions

Work Environment:

This position operates in a dynamic, professional office setting and typically requires the use of standard office equipment such as computers and phones. The role may involve travel to various locations for meetings and conferences. There may be moderate exposure to unusual elements, including extreme temperatures and noise. In a healthcare environment, there is potential contact with blood-borne pathogens and communicable diseases.

Physical Requirements:

This is primarily a sedentary role, but it may involve standing or sitting for extended periods, bending, and using hands for paperwork or equipment operation. Regular communication is required, and specific vision abilities are necessary. The employee may need to lift 10 to 25 lbs. unassisted.

Conditions of Employment:

  • Annual TB screening, federally mandated drug screening, and compliance with vaccination policies.
  • Possession of a valid state driver's license is required.
  • Successful candidates must pass a post-offer drug screening.

Work Schedule: Monday - Friday, 8 am - 5 pm; minimum two days in-office.