Senior Access Associate

4 weeks ago

Manassas, Virginia, United States Commonwealth of Virginia Full time
Job Summary

This experienced patient-focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. The ideal candidate will be responsible and accountable for complex patient scheduling, including record retrieval, follow-up communication, and related tasks to ensure the patient is seen by the right provider at the right time with the right records.

Key Responsibilities
  • Schedules appointments to the correct provider, including all appropriate information, and coordinates appointments on the same day when available.
  • Educates patients, parents, guardians, or appropriate designees on managed care processes and communicates authorizations if needed, and reviews potential financial obligations when appropriate.
  • Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Documents each request completely and accurately.
  • Investigates, documents, and resolves or refers as appropriate problems and conflicts.
Requirements
  • High School Diploma required; Associate's degree preferred.
  • 2 years of relevant experience; Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years of relevant experience.
  • No licensure required.
Physical Demands

The job requires sitting for prolonged periods, repetitive motion (computer and mouse use), proficient communicative skills across spoken and written domains, adequate auditory and visual skills, attention to detail, and the ability to write legibly and compose messages clearly and concisely.

The University of Virginia, including the UVA Health System, is fundamentally committed to the diversity of its faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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