Helpdesk Support Specialist

2 weeks ago


Sierra Vista, Arizona, United States SAIC Full time

Job Summary:

SAIC is seeking a skilled Helpdesk Support Specialist to join our team at our Ft Huachuca, AZ location. As a member of our US Army Enterprise Service Desk, you will be responsible for resolving Tier 1 Helpdesk issues in a fast-paced service desk environment.

Key Responsibilities:

  • Respond to and resolve customer requests related to software, hardware, and network operations
  • Assist in managing escalated customer issues
  • Accurately document calls and cases
  • Keep customers informed during ticket resolution
  • Manage workload to meet service levels

Requirements:

  • High school diploma and 1+ year of related experience
  • Experience in customer service or helpdesk role
  • Ability to work various shifts including weekends and weekdays
  • Must hold a current DoD 8570 IAT I Level I certification or higher
  • Must be able to obtain a full Secret Clearance
  • Must be a US Citizen

About SAIC:

SAIC is a leading provider of technology solutions and services. We offer a collaborative work environment with opportunities for professional growth and development.

Company Culture: Our company values a culture of innovation, teamwork, and customer satisfaction. We strive to provide our employees with the tools and resources needed to succeed in their roles.



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