Server - Elizabeth's at the Art Museum
1 week ago
As a Server at WaterStreet, you will play a vital role in ensuring our Guests have exceptional dining experiences. You will be responsible for displaying our Core Values & Discipline, maintaining the cleanliness and orderliness of all areas, and resolving guest complaints to the best of your ability.
Key Performance Elements and Essential Functions- Display our Core Values & Discipline at all times
- Maintain the cleanliness and orderliness of all areas
- Resolve guest complaints to the best of your ability
- Deliver a consistently high level of customer service to each customer
- Keep the dining area clean, safe, and organized
- Proper cash handling procedures
- Efficient work pace that keeps customers satisfied at all times
- Provide a positive and friendly guest experience by interacting with patrons
- Obtain a valid TABC certification and a Nueces County Food Handlers Permit at all times
- Ensure compliance with operational standards
- Complete all job duties assigned by members of the Management team
- Follow established recipes and plating requirements as set by management
- Ensure all tools and equipment are properly stored and safely used
- Capable of effectively and calmly communicating with co-workers and or management regarding instructions, needs, and or conflicts
- Must be mentally alert and capable of remembering names, faces, details regarding job tasks and food orders, and verbal instruction
- Lives WaterStreet, LTD. Core Values & Disciplines
- Has thorough understanding of all policies, procedures, and operating standards
- Excellent interpersonal/listening/communication skills
- Upholds safety and security standards always
- Ensures a harassment-free environment
- Attention to detail
- Has extensive knowledge of drink and food preparation, food safety, and cleanliness
- Inspires teamwork through self-confidence, positive attitude, and enthusiasm
- Is self-disciplined, dependable, and trustworthy
- Can remain positive and calm under stressful conditions
- Possesses a strong commitment to serving others
- Exhibits a neat, clean, and professional image at all times
- Committed to professional and personal self-development
- Lifts and carries food and beverage items of varying weights depending on specific position as discussed with immediate supervisor
- Pushes/pulls and maneuvers food items, objects, or materials of varying weights depending on specific position as discussed with immediate supervisor
- Frequently bends, stoops, twists, performs rotating motions, and reaches down, out, and overhead as needed in performance of job duties specific to the position as discussed with the immediate supervisor
- In accordance with requirements of specific duties as discussed with the immediate supervisor, constantly uses hand and fingers to hold and handle objects and equipment required to perform duties
- Must have corrected vision to be aware of surroundings and location of items needed to perform tasks, and to perform various job duties
- Must have corrected hearing to listen to the needs and advice from customers, managers, and co-workers, and the environment to be aware of surroundings
- Has sufficient mobility to move and/or operate in work area
- Can stand and exert well-paced mobility for periods up to 10 hours at a time
- Required minimum two years' experience in a full-service customer service environment
- Excellent guest service skills
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