Customer Support Associate

7 days ago


Greenville, South Carolina, United States Total Quality Logistics Full time

Total Quality Logistics is a forward-thinking logistics company dedicated to delivering exceptional results for our clients. As a Customer Support Associate, you will be responsible for supporting our sales team in growing the business.

Job Summary:

This role involves becoming an expert in specific modes of transportation, such as full-truckload, less-than-truckload, or drayage, to support daily shipment activities. You will be the go-to contact for our sales reps, helping them grow the company.

Responsibilities:
  1. Becoming a subject matter expert in administrative tasks related to your aligned accounts
  2. Documenting and managing tasks in our internal systems
  3. Scheduling appointments and coordinating shipments from pickup to delivery
  4. Helping resolve shipping issues with professionalism
  5. Providing excellent customer service to internal and external stakeholders
  6. Supporting billing and payment processing as needed

What We Offer:

  • A competitive hourly rate starting at $16.50/hour
  • Comprehensive benefits package, including health, dental, and vision coverage, plus 401(k) with company match
  • Tuition reimbursement up to $5,000 per year
  • Employee referral bonus opportunities
  • A supportive work environment that values employee growth and development

Requirements:

  • 1+ year of customer service experience preferred
  • Excellent attendance record and strong work ethic
  • Effective communication and problem-solving skills
  • Proficiency in Microsoft Office
  • Ability to take ownership of responsibilities and see tasks through completion


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