Service Department Ambassador

1 month ago


Georgetown, Delaware, United States Preston Automotive Group Full time

Job Summary: As a Service Department Ambassador, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests. We are seeking a dedicated and friendly individual to excel in this role.

  • Key Responsibilities:
  • Greet guests with a warm and professional demeanor, offering assistance upon their arrival.
  • Represent the dealership and the brands we service as the first impression of our service department.
  • Pick up and deliver customer vehicles to their home and/or place of business.
  • Assist with the set up of software required for pickup and delivery services.
  • Coordinate loaner vehicles for customers who need them.
  • Ensure completion of paperwork/contracts for customers needing loaners.
  • Follow company policies and procedures, as well as safety guidelines, at all times.

Benefits:

  • Medical, dental, and vision insurance.
  • 401(K) retirement plan which includes a company match.
  • A generous PTO program that includes a paid day off for your birthday
  • Employee discounts on vehicle purchases and services.
  • Opportunities for career advancement and professional growth.

About Us:

The Preston Automotive Group has been a leading provider of automotive services across the region since 1975. Our group has grown to 11 different brands in 15 cities, with a commitment to excellence and customer satisfaction. We are proud of our family-oriented culture and active community involvement. We believe in promoting from within and offering leadership trainings to help our employees succeed.

Requirements:

  • High school diploma or equivalent.
  • Previous customer service experience is preferred.
  • Basic computer/technical experience is required.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and ability to handle multiple tasks.
  • Valid driver's license with a clean driving record.
  • Ability to operate both manual and automatic vehicles.
  • Professional appearance and demeanor.
  • Must be able to work in varying weather conditions.
  • Flexibility to work weekends, evenings, and holidays as needed.

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