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Alexander McQueen Client Advisor

2 months ago

Miami Beach, Florida, United States Alexander McQueen Full time
About Alexander McQueen

Alexander McQueen is a renowned British luxury fashion house founded in 1992 by Lee Alexander McQueen. With a rich history and heritage, the brand is known for its uncompromising quality and creative vision.

Job Description

We are seeking a highly skilled and passionate Client Advisor to join our team at Alexander McQueen. As a key member of our sales team, you will be responsible for delivering exceptional client experiences, promoting brand loyalty, and driving sales growth.

Key Responsibilities:
  • Provide personalized client service, exceeding client expectations and building strong relationships.
  • Proactively identify and seize cross-selling opportunities, utilizing all product categories available in the store.
  • Maintain and develop client relationships through a customized approach, leveraging CRM and digital tools to strengthen client loyalty.
  • Stay up-to-date on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
  • Drive sales growth, exceeding individual financial targets and contributing to the success of the entire store.
  • Foster open and constructive communication with team members, promoting a positive working environment and adhering to the House Code of Behaviors.
  • Maintain a continual learning mindset, actively seeking and embracing feedback from colleagues and management.
  • Ensure shop floor standards and product levels are maintained, adhering to House policies and procedures.
  • Participate in department or store clienteling initiatives to strengthen client loyalty.
  • Adhere to Company grooming standards and policies.
  • Execute Company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.
Requirements:
  • Demonstrate the desired Alexander McQueen behaviors.
  • Proven experience in a similar role within fashion retail companies or customer service-related fields.
  • Proven ability to drive and exceed individual and store KPIs.
  • Possesses genuine interest in fashion and follows industry trends/news.
  • Team-player mentality.
  • Strong verbal and written communication skills.
  • Strong selling skills and ability to overcome objections.
  • Client-centric approach and entrepreneurial spirit.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM.
  • Ability to be mobile for extended periods of time.
  • Ability to climb a ladder and lift packages weighing 10 lbs. on a regular basis.
About Kering

Kering is committed to building a diverse workforce, believing that diversity in all its forms enriches the workplace. We welcome and consider applications from all qualified candidates, regardless of their background.