TPWD - Customer Service Representative I: Park Ambassador

1 week ago


Fredericksburg, Virginia, United States PARKS AND WILDLIFE DEPARTMENT Full time
Job Title

TPWD - Customer Service Representative I: Park Ambassador

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I: Park Ambassador. In this role, you will be responsible for providing exceptional customer service to the public, handling daily cash transactions, and maintaining a clean and welcoming environment at Enchanted Rock State Natural Area.

Key Responsibilities
  • Provide excellent customer service to visitors, responding to inquiries and resolving issues in a professional and courteous manner.
  • Process cash transactions accurately and efficiently, handling payments and making change as needed.
  • Maintain the cleanliness and organization of the front desk area, including restrooms and foyer.
  • Operate credit card machines, campsite registration systems, and computers with ease.
  • Perform light maintenance tasks as assigned, working under close supervision.
Requirements
  • High School Diploma or GED required.
  • One year of experience in general clerical, cash handling, or customer service roles preferred.
  • Valid Texas driver's license required within 30 days of employment.
Preferred Qualifications
  • Six months of clerical experience, including accounting, typing, filing, record keeping, and data entry.
  • Six months of experience using automation equipment or word processing and spreadsheet software.
Working Conditions

This position requires working in a public park setting with overnight camping and day use. You will work 40 hours per week, with varied schedules and potential overnight stays. A valid driver's license is required, and you must be able to travel 5% of the time.

Compensation

The estimated salary for this role is $35,000 - $45,000 per year, based on location and experience.



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