Quality Assurance Manager Lead

4 days ago


Dallas, Texas, United States United Software Group Full time

**Job Title:** Quality Assurance Manager Lead

**Company Overview:** United Software Group is seeking a highly skilled Quality Assurance Manager Lead to join our team. The ideal candidate will have strong experience in driving proper Client change management process and change methodology across lending project releases, as well as expertise in auditing metrics and resolving findings.

**Estimated Salary Range:** $120,000 - $180,000 per year (dependent on location)

**Job Description:** As a Quality Assurance Manager Lead at United Software Group, you will be responsible for leading the Client change management process and change methodology across lending project releases. This includes auditing metrics and resolving findings, creating JIRA dashboards and filters, identifying gaps and deficiencies, and staying connected with automation, tools, change, and process centralized teams. You will also create and review monthly reporting with CIO and senior leadership on the health of the portfolio, gaps, and action items.

**Key Responsibilities:**
* Drive proper Client change management process and change methodology across lending project releases
* Audit metrics and resolve findings
* Create JIRA dashboards and filters
* Identify gaps and deficiencies
* Stay connected with automation, tools, change, and process centralized teams
* Create and review monthly reporting with CIO and senior leadership
* Perform, report on, and drive solutions to incident root cause analysis

**Required Skills and Qualifications:**
* Strong communication skills and ability to communicate with senior leadership on report details and outcomes
* Team player
* Thorough understanding of Change management / QE process methodology within Agile
* Experience with JIRA
* Ability to create and maintain Confluence pages
* Ability to execute and examine QE metric reports to identify gaps and priorities related to KPIs
* Bachelors or equivalent experience required



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