Customer Care Manager

2 weeks ago


Strafford, United States Partners Bank Full time
Customer Care Manager Job Description

At Partners Bank, we are seeking a highly skilled and experienced Customer Care Manager to join our team. As a key member of our organization, you will be responsible for the administration and efficient daily operation of our call center, providing first-line system support to internal departments and employees.

Key Responsibilities:

  • Manage resources to ensure optimal delivery of products and services to customers using digital banking.
  • Develop and maintain customer experience standards for the department.
  • Act as a point of escalation for problem resolution, complaints, and other issues.
  • Ensure staff uncovers opportunities and provides customers with appropriate products and services that meet their needs.
  • Provide system access support and resource for Windows, Horizon, Core, and other internal systems for bank employees.
  • Integrate various maintenance, verification, or other duties into the daily operation of the department to support other departments.

Requirements:

  • Associate or bachelor's degree and/or a minimum of seven years prior related job experience in a financial institution.
  • Related job experience to include; Call Center Management, Branch Management, Consumer and Commercial Lending, Sales Development.
  • Excellent customer service skills.
  • Excellent written and verbal communication skills.
  • Strong organizational, technical, and interpersonal skills.
  • Demonstrated ability to manage and develop a team of employees.
  • Ability to multitask, adapt well to variety and change, and perform well under stress.

What We Offer:

  • Generous compensation and benefits.
  • Fostering opportunities for growth and flexible work schedules when appropriate.
  • Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations.

Community Involvement:

  • Represent the Bank at various community events.
  • Encourage staff participation in community activities.

How to Apply:

Please submit your application to [insert contact information].


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