Level II IT Technician: On-site Support Specialist

4 weeks ago


Los Angeles, California, United States RNC Full time
Job Title: Level II IT Technician: On-site

We are seeking a highly skilled and experienced Level II IT Technician to join our team at RNC, Inc. as an on-site support specialist. This role will provide on-site and remote support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
  • Provide on-site and remote support to clients, troubleshooting and resolving technical issues related to computer hardware and software.
  • Install, configure, and maintain computer systems, including operating systems, applications, and company-specific files.
  • Establish and maintain user accounts and passwords in accordance with company information security guidelines.
  • Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, and inventory reporting.
  • Work with internal teams and cross-functionally to ensure seamless support and communication.
Requirements:
  • Minimum 2 years of IT experience in a business environment.
  • Strong technical skills, including Microsoft Active Directory, Office 365, and Azure experience.
  • Excellent communication and problem-solving skills, with the ability to work under pressure and meet deadlines.
  • Ability to work independently and as part of a team, with a high degree of accuracy and attention to detail.
  • Good driving record required.
Benefits:
  • Competitive hourly rate: $27.00 per hour.
  • Paid time off and holidays.
  • Health insurance.
Work Schedule:

Monday-Friday: 9am-5pm, with the option to work remotely one day a week (TBD).

Ability to commute or relocate to Aliso Viejo, CA required.



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