Freight Supervisor

4 days ago

Lake Oswego, Oregon, United States Whole Foods Market Full time
Job Description

At Whole Foods Market, we are seeking a highly skilled and organized Freight Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and supplies throughout our stores.

Key Responsibilities
  • Work closely with Team Leaders and Floor Leads to maintain break schedules, supervision, support, training of Team Members, and manage the day-to-day flow.
  • Provide exceptional customer service and address customer needs in a timely and effective manner while following all Whole Foods Market guidelines and Standard Operating Procedures (SOPs).
  • Actively manage work flow on the front end, manage customer flow, and keep 365 Team Leader and Store Leadership informed of all events that affect the front end, including performance and policy issues.
  • Ensure that all shelves and displays are properly stocked and front facing; rotate products and remove out-of-date products.
  • Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors.
  • Stay informed on all company and store level information from leadership.
  • Maintain a level of knowledge/awareness of relevant competitors and industry trends.
  • Complete all training and focus on increasing product knowledge; maintain awareness of new products and promotions.
  • Support overall store cleanliness and maintenance and work in multiple areas throughout the store.
  • Follow through on all customer questions and requests, including processing returns and credits when needed.
  • Establish and maintain a positive work environment that supports a high Team Member morale.
  • Effectively delegate tasks based on the needs of the store.
  • Follow all Customer Service Security policies and Global Cash Variance Policy (CVP).
  • Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed-trained team, utilizing learning checklists and training materials.
  • Schedule and monitor Team Member break and lunch periods.
  • Assist in ensuring department orders for equipment, supplies, and products are timely and accurate.
  • Assist in maintaining back stock supply areas; analyze and control product transfers, waste, and spoilage.
  • Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate.
  • Communicate with Team Members regarding all zone operations and company information.
  • Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.
  • Become knowledgeable of and oversee all operations of the cash office; maintain security and accountability of all monies.
  • Perform Cash Office duties when needed.
  • Maintain a safe, clean, and well-organized working and shopping environment.
  • Support global, regional, and 365 store programs.
  • Assist with store inventory as needed.
  • Perform all Team Member duties as needed, including cashiering.
  • Follow and comply with all applicable regulatory rules and regulations, including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.
  • Perform other duties as assigned by Team Leader/Store Leadership.

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