User Experience Design Manager
4 weeks ago
Job Summary
This position is responsible for leading a team of creative resources to design, test, and deliver digital user experiences that support Highmark's strategic roadmap. The ideal candidate will have a strong background in user-centered design and experience leading cross-functional teams to deliver cohesive, customer-centric marketing experiences across multiple digital channels.
Key Responsibilities
- Develop and communicate UX strategies, standards, processes, and best practices to ensure consistency across digital channels.
- Work closely with key stakeholders to understand business objectives and guide UX design teams in developing customer-centric digital solutions.
- Lead and contribute to the planning, execution, and documentation of interaction design and information architecture deliverables.
- Evaluate new software or technology capabilities and assess vendor solutions to ensure alignment with Highmark's digital strategy.
- Perform management responsibilities, including hiring, coaching, and development, rewards and recognition, performance management, and staff productivity.
Requirements
- Bachelor's degree in Engineering, Science, Design/Fine Arts, Psychology, or closely-related field.
- 5-7 years' experience delivering user-centered digital design for multiple, complex digital initiatives from strategy to execution.
- 3-5 years experience in a lead role.
Preferred Qualifications
- Agency/Consulting Experience.
- Healthcare or Health Insurance Experience.
Skills
- Excellent written, interpersonal, communication, and presentation skills.
- Advanced skills with Microsoft Office, including Word, PowerPoint, and Excel.
- Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously.
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