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Retail Store Team Lead

2 months ago

White House, United States Scooter's Coffee Full time

Job Responsibilities:

• Maintain a high level of customer service by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience

• Manage speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush

• Assist the Store Manager in onboarding and training new team members

• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance

• Proactively seek opportunities to increase individual and team sales

• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

• Ensure team members follow all health, safety, and sanitation guidelines

• Serve as a keyholder, following all opening and closing procedures

• Demonstrate punctuality, dependability, and adaptability

Requirements:

• Passion for people

• Willingness to master brand recipes and techniques

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Ability to teach others and communicate effectively

• Strong problem-solving skills and attention to detail

• Desire to take on a leadership role in a growing company