Director of Case Management

4 weeks ago


Brockton, Massachusetts, United States Brockton Hospital Full time
Job Summary

The Director of Case Management is responsible for planning, directing, and managing the activities of the Case Management Program for Brockton Hospital and Signature Medical Group. This position has significant impact on patient care, revenue, and expense, and provides mission-critical access to Hospital and Signature Medical Group.

Key Responsibilities
  • Develop and supervise staff, including RNs, LPNs, SWs, and non-clinical support
  • Evaluate and maintain case management skills and outcomes
  • Manage all policies and procedures
  • Ensure adherence to key model components that drive outcomes
  • Collaborate with multidisciplinary teams to assure quality, timely, and cost-efficient care
  • Develop, implement, and evaluate the strategic plan for the organization-wide Case Management system and process
  • Provide operational supervision of Case Managers, Social Workers, and support ongoing problem-solving
  • Establish tools, processes, and systems to optimize all roles
Requirements
  • Strong analytical abilities to strategically plan, consensus build, and problem-solve
  • Appropriate judgment in decision-making
  • Ability to communicate and convey complex information in a professional and courteous manner
  • Administrative skills to supervise and develop staff, plan, organize, direct, and evaluate
  • Proficiency in data analytics
  • Strong understanding of clinical and financial outcomes
  • Strong interpersonal skills
  • Ability to interact effectively with a wide range of personalities, ages, and diverse cultural backgrounds
Education and Experience
  • RN with Master's Degree
  • Current License as Registered Nurse in the Commonwealth of Massachusetts
  • Minimum 5+ years of progressive management experience with demonstrated goal-oriented outcomes
  • Minimum 7 years acute clinical experience


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