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Customer Support Specialist

2 months ago

Hicksville, New York, United States OMI Inc. Full time
Job Overview

OMI Inc. is a vibrant marketing and sales organization dedicated to serving the New Hyde Park region. We focus on customer acquisition and retention for leading companies in the telecommunications, fiber optics, and entertainment sectors.

As our company continues to grow rapidly, we are seeking a dedicated Customer Service Representative for a long-term role. This position will require a blend of sales and customer service expertise, engaging directly with our clientele on a daily basis to enhance the value we provide to our partners. We manage all business-to-consumer sales and retention initiatives for clients in some of the most dynamic industries in the nation.

Key Responsibilities of the Customer Service Representative:

  • Provide support and ensure quality assurance for existing customers
  • Schedule and maintain sales appointments
  • Assist sales management as needed
  • Establish and achieve weekly and monthly performance targets
  • Train new sales representatives

A strong desire for career advancement is essential, as our management positions are filled from within the team. We offer a comprehensive management training program and career guidance to all our customer service and sales representatives. Candidates who are energetic, hardworking, and open to feedback will thrive in this role.

Ideal Candidate Profile:

  • 1-2 years of experience in a customer-facing position
  • Motivated, energetic, and hardworking individuals who are eager to learn and grow
  • Exceptional interpersonal and customer service skills
  • A competitive mindset or sports-oriented background
  • Ability to multitask and prioritize effectively
  • Experience in a fast-paced work environment

This position is office-based and is set to commence immediately, seeking individuals who are available to start promptly.

Working Hours: 10:00 AM - 6:00 PM

#LI-Onsite

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