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Senior Systems Administrator

2 months ago

Bethesda, Maryland, United States BTI Full time
Position Overview

Business Technology Integrators (BTI) is on the lookout for a Senior Systems Administrator (MAC) Level III to join our dynamic team.

Key Responsibilities:

  • Act as a primary escalation point for the NIDDK Help Desk and the wider computer user community.
  • Oversee central desktop management functions, which include software provisioning, deployment, patch management, antivirus solutions, policy enforcement, and security endpoint oversight.
  • Collaborate with technical teams and network administration to address various operational challenges.
  • Monitor system alerts, manage communication during incidents, and document investigative processes.
  • Required Qualifications:
  • A Bachelor's degree with a minimum of 5 years of relevant experience, or an Associate degree with at least 7 years of experience.
  • Possess a Level 5 (NACIC) security clearance or be able to secure it within a six-month timeframe.
  • Demonstrated technical proficiency in computer systems and exceptional customer service skills.
  • Certification in IT Service Management (ITIL) v3 and one or more relevant technical certifications is mandatory.

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