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Customer Service Coordinator

2 months ago

Concord, California, United States Alsco Full time
Customer Service Coordinator

We are seeking a highly skilled and customer-focused Customer Service Coordinator to join our team at Alsco Uniforms. As a key member of our Service Department, you will be responsible for driving customer loyalty through exceptional service and support.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Make outbound calls to customers to proactively address their needs and build relationships
  • Coordinate the flow of information within the Service Department to ensure seamless communication and resolution
  • Prepare and distribute welcome packets, renewals, and other paperwork as needed
  • Monitor and report competitive activity to ensure Alsco Uniforms remains a leader in the industry

Requirements:

  • High school graduation or equivalent experience
  • Excellent telephone skills and ability to communicate effectively with customers
  • Good experience with MS Office and basic administrative tasks
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent problem-solving skills and ability to think critically

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for career advancement and professional growth
  • Learning and development opportunities to enhance your skills and knowledge
  • A diverse and inclusive team environment

About Alsco Uniforms:

Alsco Uniforms is a leading provider of uniform and linen rental services. We have been serving our customers since 1889 and have grown into a worldwide leader with over 350,000 customers in 13 countries. Our employees are the heart and soul of our company, and we are committed to providing a positive and supportive work environment.