Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Care Operator to join our team at Bay Alarm. As a key member of our customer service team, you will be responsible for handling and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Manage incoming phone calls and address customer needs as required.
- Complete follow-up work in a timely manner.
- Sort and distribute department mail and email to the team.
- Handle customer complaints and ensure resolution.
- Log customer comments in the system.
- Respond to customer email inquiries, chat, and branch personnel.
- Review billing statements and answer questions regarding invoices.
- Make account adjustments, process refunds, credit card payments, and speed pay payments.
- Evaluate customers' requests to cancel service and take appropriate action to retain the account.
- Schedule removal of Bay retained equipment upon account cancellation.
- Route calls to appropriate personnel.
- Scan and file all written communication between the department and customer.
- 1-2 years of heavy telephone answering skills required.
- 1-2 years of central station/call center experience preferred.
- High School diploma or equivalent required; 1-2 years of post-high school education preferred.
- Excellent communication skills required.
- Good computer data entry and retrieval skills required.
- Excellent follow-through and problem-solving skills required.
- Intermediate word processing and basic spreadsheet competence required.
- Final applicant will need to have the ability to pass a pre-employment screening process.
- Guaranteed 40-hour workweek with overtime opportunities.
- Paid training and a clearly defined career path (level system).
- Alarm system purchase plan and employee discounts.
- Benefits: medical, dental, vision, life insurance, long-term disability.
- Vacation, sick time, holidays, Bay Alarm days.
- 401(k) with a company match.
- Employee referral bonus program.
- Flexible spending account.
- Employee assistance program (EAP).
- Education reimbursement.
- Family scholarship programs.
- Employee resource groups.
- Community service programs.
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